FAQs

  • Are KimChi Chic Beauty products sold at any other retailers?
  • Who created KimChi Chic Beauty?
  • What’s your relationship with The Trevor Foundation?
  • Are there order delays due to Covid-19?
  • 
I have not received my order confirmation, what’s going on?
  • When will my order ship?
  • What countries do you ship to?
  • Does KimChi Chic Beauty have giveaways?
  • Is KimChi Chic Beauty products cruelty free?
  • That’s great! Does that mean KimChi Chic Beauty products are also vegan?
  • Do I need to set up an account to place an order?
  • Do you offer returns?
  • Help! I made a mistake when placing my order, can you make changes?
  • I feel chatty. How can I contact you?

  • Yes, you can find out where else to buy at this page: Where to Buy.

  • KimChi_Chic! A fabulous queen, artist, and performer. If you don’t know who I am, you need to go check out my Instagram & Twitter and go fall in love with me.

  • KimChi Chic Beauty is a proud partner of The Trevor Project to aid in their efforts to prevent suicide in LGBTQ youths by donating a portion of our sales.

  • Yes, to ensure the safety of our employees, we've had to temporarily extend our delivery timeframes. It can take up to 5 business days to fulfill and ship your order. We thank you in advance for your patience. 

  • Order confirmations can sometimes take up to 24 hours to receive. If you have yet to receive your order confirmation after 24 hours, please reach out to support at customerservice@kimchichicbeauty.com.

  • DOMESTIC:
    First Class: 7-10 Business Days
    Priority Mail: 5-7 Business Days

    INTERNATIONAL:
    7-21 Business Days (Does NOT account for time spent at customs, border inspection facilities,).

    OVERNIGHT SHIPPING: For overnight shipping, orders must be placed by 9am PST Monday-Friday and will be shipped out the following business day (note that business days are Monday-Friday, excluding major holidays). Any orders placed on Friday-Sunday will have their packages shipped out on the following Tuesday. Note that holidays are excluded. Business days are from Monday-Friday. 

  • We happily ship to (almost) all countries worldwide!

    All international orders are subject to customs, duty, and all import fees as defined by the country of import. Customs, duty, and all import fees are not included in your KimChi Chic Beauty order and/or shipping total. KimChi Chic Beauty is not responsible for fees associated with import. All fees must be paid by the parcel recipient.

  • YAAAS. Be on the look out for any announcements through social media!

  • We want to be kind to our animal friends so we’re 100% cruelty free & bunny approved!

  • Most of our products are vegan, check out our product pages to see which ones are vegan!

  • No, but having an account allows you to have all of your orders in one place.

  • No, all sales are final. In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing products within 7 days of receipt of package. Customer must include photos of the issue including the packing slip.

  • If it’s within the hour of purchase during business hours (M-F 9am-5pm), we can still help! Send us an email to customerservice@kimchichicbeauty.com right away.

  • Send us an email at: customerservice@kimchichicbeauty.com
    
Monday - Friday  9am - 5pm
; excludes holidays
    (323) 490-7005